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  • FREQUENTLY ASKED QUESTION

    Rest assured: We have all the answers!

    How do I adjust the height of the Wife Pillow for my sleeping position?

    How do I adjust the height of the Wife Pillow for my sleeping position?

    The Wife Pillow has an adjustable height feature, allowing you to add or remove foam to suit your preferred sleep position, whether you're a side, back, or stomach sleeper.

    What makes the Wife Pillow suitable for neck and shoulder pain relief?

    What makes the Wife Pillow suitable for neck and shoulder pain relief?

    The ergonomic, contoured design of the Wife Pillow supports the natural curve of your spine, alleviating pressure on your neck and shoulders, and providing pain relief and comfort.

    Is the Wife Pillow comfortable for all sleeping positions (side, back, stomach)?

    Is the Wife Pillow comfortable for all sleeping positions (side, back, stomach)?

    Yes! The Wife Pillow is designed to accommodate all sleep positions with its adjustable height and customizable firmness, making it suitable for side, back, and stomach sleepers.

    How does the Wife Pillow keep my arms from going numb?

    How does the Wife Pillow keep my arms from going numb?

    The solution is in the tunnels! Instead of lying directly on your arms, you position them inside the tunnels for maximum comfort.

    Won't I just push the tunnels down onto my arms?

    Won't I just push the tunnels down onto my arms?

    Most of the pressure will be off your arm. The Wife Pillow is sturdy enough to keep its shape, but soft enough to lull you off to sleep.

    Is the Wife Pillow for men or women?

    Is the Wife Pillow for men or women?

    The Wife Pillow is for anyone and everyone. Customize it to your body shape and size.

    Do I need to select the Wife Pillow according to my height and shoulder width?

    Do I need to select the Wife Pillow according to my height and shoulder width?

    No, you do not. You can adjust the height and size of the Wife Pillow through our easy-access zippers.

    Is this product patented?

    Is this product patented?

    It is! We patented the Wife Pillow all the way back in 2008. It's been in development ever since.

    What does free extra oomph - Free stuffing - loft customization entail?

    What does free extra oomph - Free stuffing - loft customization entail?

    We offer extra filling to all our customers. Just let us know by texting “WifeOomph” to (313)-307-4720. If you find that your pillow is not working for you as-is, simply text us and we will work toward customizing your pillow to fit your needs.

    How much does the Husband Pillow weight?

    Specifically, the Husband Bed Rest Pillow measures 31" overall with the neck roll. The neck roll adds an additional 7" to the overall dimension of this comfortable back support pillow. The thickness of the pillow (back to front) is 13.5". The total weight of the pillow with neck roll is 9.1 lbs. Our customers love the generous size of our popular Husband Pillow. For the ultimate experience in back support, bed rest, sitting, reading or use as a bed lounger, look no further than our best-selling Husband Pillow!

    How tall is the medium?

    Our medium size Husband Pillow is about 18 inches tall without the neckroll. With the neckroll attached, the height is about 23 inches tall.

    How do I determine what size to get?

    Absolutely! The Husband Pillow is perfect for providing sturdy back and arm support, making it ideal for activities like reading, working on a laptop, or watching TV in bed.

    Does the cover only come in suede?

    Yes, it comes with a detachable neck roll that can be positioned for added neck support or used as lumbar support, depending on your preference.

    How big is the Husband Pillow, and will it fit on my bed or couch?

    The standard Husband Pillow is large enough to support your back and arms but compact enough to fit comfortably on most beds and couches. An XXL version is also available for those who prefer even more coverage.

    Is the microsuede cover removable?

    Yes, the cover is removable and machine-washable, making it easy to keep your pillow clean and fresh.

    What is the difference between the Original Version Husband Pillow, the Aspen Edition and the Fabulous Faux Fur Line?

    The shredded memory foam provides excellent air circulation, helping to prevent heat buildup and keeping you cool while you relax.

    Is the Husband Pillow freestanding or does it require something to lean on?

    Yes, the Husband Pillow can be used on various surfaces, including the floor, couches, and even in outdoor spaces like patios.

    I like to read in bed, but my headboard is very short. Will this pillow work with a short headboard?

    The XXL model offers additional width and height compared to the standard model, providing more extensive back and arm support, making it ideal for taller individuals or those who want a larger pillow.

    How do I adjust my pillow?

    You can adjust your pillow by accessing the inner cover or shell, Customize the fill: Add or remove the filling to achieve your desired level of firmness or softness. 

    Fluff and shape: Gently fluff the pillow to evenly distribute the filling for optimal comfort.

    This way, your pillow can be perfectly tailored to your unique sleep preferences!

    How can I contact customer support?

     You can easily reach our customer support team through email at info@husbandpillow.com or cs@husbandpillow.com. If you prefer to speak with someone, you can call us at 313-540-5520, extension 800. Alternatively, you can send us a text message at (313) 307-4720. We’re here to help and happy to assist you!

     Where are you located? / Where are you shipping from?

    We are located at 32655 Industrial Drive, Madison Heights, MI 48071, United States.

    How much does shipping cost, and how long does it take?

    For orders $50 and up, all products ship free to the Continental United States. When you place your order, you can count on our super-fast processing. Our average turnaround time is one business day. Orders received before 11 a.m. Monday through Friday often ship the same day! Read more about our complete shipping and return policy.

    What is the return policy?

    For our Husband and Wife pillows, we have a 101-day guarantee, which means you have 101 days after receiving your item to request a return. To receive free return shipping, you must request your return label within 31 days of receiving your item. We must receive your returned item before the 101st day.

    *Please note that after 31 days, we will still accept your return. However, return shipping is required to be paid by the buyer.

    As for our Microbead pillows and Exercise tools, you may return them within 30 days of delivery. During this period, you may request a free return label. Please note that you must return the item before the 30th day to receive a 100% refund of the product price.

     What are the different stuffings you have for the Wife Pillow?

    We offer different fill options for the Wife Pillow to suit your comfort preferences:

    • Fiberfill: Siliconized fiberfill with medium buoyancy, providing a soft yet resilient feel.
    • Feather: A plush option blended with white goose down and some siliconized fiberfill, offering a softer, less supportive feel.
    • Shredded Memory Foam (Cooling and Charcoal versions): These provide a squishy, firmer hold with a gel-like feel, rich in memory foam support.

    You can also combine two fillings to create a customized comfort level based on your preference.

     What is the difference between the Husband Pillow and Wife Pillow?

    The Husband Pillow is a versatile backrest and reading pillow, perfect for activities like reading, watching TV, gaming, or simply relaxing. It provides excellent support whether you're in bed, on the floor, or lounging on the couch.

    In contrast, the Wife Pillow is specifically designed as a sleeping pillow with armrests. Its ergonomic, contoured shape helps reduce nerve impingement, relieving issues like numbness and discomfort to promote a more restful sleep.

    Both pillows serve unique purposes—one for ultimate support while sitting up and the other for enhanced comfort while sleeping—ensuring the best of both worlds!

    Are you covered by HSA?

    We currently don’t have direct access to that program, but some customers have successfully applied for credit after making their purchase. You may want to check with your provider to see if reimbursement is possible.

    Is the Pillow Machine Washable?

    The cover is machine washable, but the pillow itself cannot be washed due to the memory foam inside. To clean the cover, you must first remove the stuffing. The pillow can be dry-cleaned or spot-cleaned, as memory foam does not react well to moisture.

    My order is incomplete, will the remaining order still arrive?

    In rare cases, orders may be split into multiple shipments. If you notice a missing item, we recommend contacting our customer support team for assistance at cs@husbandpillow.com, via SMS at (313) 307-4720, or by phone at (313) 540-5520.

    I can't track my orders, the tracking number only shows Label Created since [Date]

    We sincerely apologize for this delay. While this is rare, if your tracking status has not been updated, please reach out to our customer support team so we can assist you further.

    What is the difference between Cooling and Charcoal Memory Foam?

    Cooling Memory Foam is infused with gel particles that help dissipate heat, preventing the pillow from retaining warmth. Charcoal Memory Foam contains charcoal, which absorbs odors and helps resist bacteria, mold, and allergens, keeping the pillow fresher over time.

    What are the benefit/s of Charcoal Memory Foam?

    Charcoal naturally neutralizes odors and has antibacterial properties, helping to resist mold, allergens, and unpleasant smells.

    My pillow is decompressed and big. How can I return it?

    To make returns easier, you can remove the filling/foam (no need to send this back), place the empty pillow shell into a smaller bag, and proceed with the return.

     Does Feather have Quills?

    No, our Feather Pillow is made from a 50/50 blend of Hungarian white goose down and siliconized fiberfill, ensuring a quill-free experience.

    My Pillow has a smell:

     We recommend placing the pillow in a dryer for 30 minutes to help eliminate any memory foam odor. This will also help fluff up the pillow and refresh it.

    I incorrectly input my address, can I still change it?

    If you incorrectly input your address, please reach out to our customer support team via email at info@husbandpillow.com or cs@husbandpillow.com, or via SMS at (313) 307-4720 or call at (313) 540 - 5520

     How can I request additional stuffing for my Husband/Wife Pillow?

    You can request extra stuffing by texting:

    • OOMPH (for Husband Pillow users)
    • WIFEOOMPH (for Wife Pillow users) to (313) 307-4720.

    You’ll only need to cover the shipping cost!

    How can I join the VIP Brand Ambassador Program?

    You can join by visiting the VIP Program page on our website or by texting:

    • WIFEY01 (for Wife Pillow users)
    • VIPINFLU (for Husband Pillow users) to (313) 307-4720

     How do I qualify for free shipping?

    To qualify for free shipping, place an order of $50 or more (before taxes and after discounts). Once your cart reaches this amount, the free shipping option will automatically be applied at checkout.

     Are your pillows available in-store?

    Our pillows are exclusively available online. You can browse our full collection and make a purchase directly through our website for the best selection and deals.

    Do the pillows contain PBDEs?

    No, our pillows do not contain PBDEs or any harmful flame retardants. We prioritize safety and quality, ensuring that our materials meet high standards for comfort and well-being. If you have any other questions about our products, feel free to ask, we're happy to help.

     Is this OEKO-Tex Standard 100 Certified?

    Yes, this product is OEKO-TEX Standard 100 certified. 

    You can refer to this shared link:Shanghai Merriers OEKO-TEX 2022.PDF

    This confirms the certification for polyurethane foam tested under STANDARD 100 by OEKO-TEX. Let us know if you have any other questions.

    What is CertiPUR-US certification?

    CertiPUR-US is a certification for foam products, ensuring that they are made without harmful chemicals like formaldehyde, heavy metals, phthalates, or ozone depleters. It also guarantees low VOC (volatile organic compound) emissions for indoor air quality. Products with this certification meet specific environmental, health, and durability standards, which can be important for consumers looking for non-toxic and high-quality foam in mattresses, pillows, and furniture.

    California residents - questions about Proposition 65?

    Proposition 65 is a California law requiring businesses to provide warnings if their products contain chemicals known to the state to cause cancer, birth defects, or reproductive harm. The law applies to a wide range of consumer goods, including furniture, bedding, and home products. A Prop 65 warning doesn’t necessarily mean a product is unsafe; rather, it informs consumers of potential exposure to specific chemicals. Many businesses label their products with this warning even if the risk is minimal, mainly due to California’s strict regulations.

    I noticed an odor upon unpacking my pillow. Is this normal?

    The pillow was air-compressed immediately after it was manufactured, and sometimes, memory foam requires ventilation to dissipate the new foam smell.

    We recommend placing the pillow in a dryer for 30 minutes. This will help eliminate memory foam odor by letting it turn off the gas. Additionally, it will help to fluff up the pillow and remove any lingering smell.

    What is the warranty on pillows?

    We offer a generous 101-day return policy for both Husband Pillow and Wife Pillow products. For our microbead pillows, we provide a 30-day warranty to ensure your satisfaction.

    What is the return policy if I’m not satisfied with the Husband Pillow?

    The Husband Pillow comes with a 100-day money-back guarantee. If you’re not satisfied, you can return it for a full refund within 100 days of purchase.

    How long is the trial period, and what does the risk-free trial include?

    The trial period lasts for 100 days. During this time, you can test the pillow and return it if it doesn’t meet your expectations.

    Is there a warranty on the Husband Pillow, and how long does it last?

    Yes, the Husband Pillow comes with a 3-year warranty, covering any defects in materials or workmanship.

    What is How do I contact customer service if I have issues with my order?

    You can contact customer service via email or phone, which are listed on the official Husband Pillow website. They offer assistance with orders, returns, and product issues. You can reach our customer support team via email at info@husbandpillow.com or 1hitnotion@gmail.com, or by calling us at 313-540-5520. You can also send an SMS to the same number for quick assistance.

    Do you offer free shipping, and how long does delivery take?

    Yes, free shipping is often available within the U.S. Standard delivery usually takes 5-7 business days, but expedited shipping options are available at checkout.

    How do I request extra foam if I want to customize the firmness further?

    If you need more filling, you can order an extra foam bag through the Husband Pillow website or contact customer service for assistance. You can reach our customer support team via email at info@husbandpillow.com or 1hitnotion@gmail.com, or by calling us at 313-540-5520. You can also send an SMS to the same number for quick assistance.

    Can I exchange my Husband Pillow for a different size if needed?

    Yes, exchanges are allowed within the trial period. You can exchange your pillow for a different size or model if it better suits your needs.

    Will I be refunded if I return the Husband Pillow within the trial period?

    Yes, if you return the pillow within the 100-day trial, you’ll receive a full refund, no questions asked.

    What payment methods do you accept when purchasing online?estion?

    The website accepts major credit cards (Visa, MasterCard, American Express), PayPal, and some alternative payment options.

    How can I track my shipment after placing an order for the Husband Pillow?

    After placing your order, you’ll receive an email with tracking details. You can use this to monitor the status and estimated delivery time of your pillow.

    Returns and Refunds

    1. What is your return policy?
      We offer a 101-day guarantee on all products. If you’re not satisfied, you can request a return within 101 days of receiving your item. Free return shipping is available if you request a return label within 31 days of receipt. After 31 days, return shipping is covered by the customer.
    2. How do I initiate a return?
      To initiate a return, contact our customer support team via email with your order number and reason for return. We will provide you with a return label and instructions on how to ship the item back to us. You can reach our customer support team via email at info@husbandpillow.com or 1hitnotion@gmail.com, or by calling us at 313-540-5520. You can also send an SMS to the same number for quick assistance.
    3. How long does it take to process a refund?
      Once we receive your returned item, we will process the refund within 7-10 business days. The refund will be issued to your original payment method, and you will receive a confirmation email once the process is complete.
    4. Do you accept returns for items purchased during a sale?
      Yes, sale items are eligible for return under our 101-day guarantee. However, the original sale price will be refunded, not the full price.
    5. What if I need to exchange my pillow for a different size or firmness?
      If you would like to exchange your pillow, contact customer service to discuss your preferences. We will arrange an exchange within the 101-day return window. If the exchange is made within 31 days, we will cover the return shipping. You can reach our customer support team via email at info@husbandpillow.com or 1hitnotion@gmail.com, or by calling us at 313-540-5520. You can also send an SMS to the same number for quick assistance.

    Can I return a customized or personalized product?Personalized or customized products may not be eligible for returns unless they are defective or damaged. Please contact customer support to discuss your specific situation. You can reach our customer support team via email at info@husbandpillow.com or 1hitnotion@gmail.com, or by calling us at 313-540-5520. You can also send an SMS to the same number for quick assistance.